Last Updated: September 2026
Q-Osteo Med Clinic respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store, disclose, and safeguard personal information when you visit q-osteomed.com, contact our clinic, request an appointment, or otherwise interact with us.
By using this website or providing personal information to Q-Osteo Med Clinic, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with Q-Osteo Med Clinic, we may collect information such as:
Personal Contact Information
This may include:
- Your name
- Email address
- Telephone number
- Preferred appointment date or time
- Information you provide when completing a contact or appointment request form
- Any additional information you choose to include in a message to us
The Q-Osteo Med website currently provides contact and appointment forms through which visitors may submit their name, email address, telephone number and appointment-related information.
Health-Related Information
When contacting the clinic, you may voluntarily provide information concerning symptoms, injuries, medical history, treatment needs, or other health-related matters.
Because health information can be sensitive, we encourage patients not to provide more medical information through general website forms or email than is necessary to request an appointment or make an inquiry.
Information collected directly as part of your clinical care may be subject to additional professional, legal, and record-keeping obligations separate from general website information.
Website and Technical Information
When you visit our website, certain technical information may be collected automatically, such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Referring website
- Date and time of your visit
- General website usage information
This information may be collected through server logs, cookies, analytics tools, security services, or similar technologies.
2. How We Use Your Information
Q-Osteo Med Clinic may use personal information for purposes including:
- Responding to inquiries
- Processing appointment requests
- Contacting you regarding an appointment
- Providing information about our services
- Communicating with patients
- Administering and operating the website
- Maintaining website security
- Preventing spam, fraud, abuse, or malicious activity
- Troubleshooting website or technical problems
- Improving our website and services
- Maintaining records where required
- Complying with applicable legal or professional obligations
We do not use personal information for purposes unrelated to those for which it was collected unless permitted or required by law.
3. Appointment and Contact Forms
Q-Osteo Med Clinic provides online forms that allow visitors to contact the clinic and request appointments.
The website’s appointment form may request information including your name, telephone number, email address, preferred date, and preferred time. The Contact page also provides a form requesting a name, email address and optional telephone number.
Submitting an appointment request through the website does not necessarily mean that an appointment has been confirmed. The clinic may contact you to confirm availability or obtain additional information.
Please avoid submitting highly sensitive or urgent medical information through general website forms.
4. Email Communications
If you contact Q-Osteo Med Clinic by email or through a website form, your information may be transmitted through email systems used by the clinic.
Although reasonable measures are taken to protect communications, ordinary email may not always be a completely secure method of transmitting sensitive information.
For this reason, you should avoid sending confidential medical information through standard email unless specifically requested or an appropriate secure method has been provided.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate properly, remember preferences, enhance security, analyze website performance, and understand how visitors interact with the site.
Cookies are small files stored on your device by your browser.
Depending on the services enabled on the website, cookies may be used for:
- Essential website functionality
- Security
- Performance monitoring
- Website analytics
- Embedded third-party content
- User preferences
You can control or delete cookies through your browser settings. Disabling certain cookies may affect how some portions of the website function.
6. Website Analytics
Q-Osteo Med Clinic may use third-party analytics services to better understand how visitors use the website.
These services may collect information such as pages visited, approximate geographic region, browser type, device information, traffic source, and interactions with the website.
Where required, analytics technologies may be subject to consent through an appropriate cookie or consent mechanism.
7. Third-Party Services
Our website may use third-party services to provide functionality, hosting, security, analytics, email delivery, spam prevention, maps, forms, or other website features.
These providers may process limited personal or technical information when necessary to provide their services.
Third-party providers maintain their own privacy practices, and information processed by those services may be subject to their respective privacy policies.
8. Google Services
The website may incorporate Google services, which can include services such as maps, analytics, email-related functionality, or other integrations.
When Google services are used, Google may receive certain technical information in accordance with Google’s own privacy practices.
Q-Osteo Med Clinic does not control how third-party providers independently process information through their own services.
9. How We Share Personal Information
Q-Osteo Med Clinic does not sell or rent personal information.
Personal information may be disclosed only where reasonably necessary, including to:
- Clinic practitioners or authorized staff
- Website hosting and technology providers
- Email service providers
- Website security providers
- Professional advisers
- Service providers assisting with clinic operations
- Government authorities or regulatory bodies where required by law
Service providers are expected to process information only as necessary to perform the services for which they have been engaged.
10. Protection of Personal Information
Q-Osteo Med Clinic takes reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.
These measures may include website security systems, access controls, passwords, software updates, backups, encrypted website connections, and restrictions on access to information.
However, no website, email system, or electronic method of storing information can be guaranteed to be completely secure.
11. Retention of Information
Personal information is retained only for as long as reasonably necessary to fulfill the purposes for which it was collected or to comply with applicable legal, professional, insurance, accounting, or record-keeping requirements.
Clinical records may be subject to separate retention requirements applicable to healthcare practitioners and should not be interpreted as being governed solely by the general website retention practices described in this policy.
12. Your Privacy Rights
Subject to applicable Canadian and Ontario privacy requirements, you may have the right to request access to personal information held about you and request corrections where information is inaccurate or incomplete.
You may also contact us if you have questions about:
- How your information was collected
- How your information is being used
- Who has access to your information
- Correcting your personal information
- Withdrawing consent where applicable
Certain information may need to be retained where required by law or professional obligations.
13. Children’s Privacy
The clinic provides services that may be appropriate for individuals of different ages. However, this website is not designed for children to independently submit personal information without the involvement of a parent or legal guardian where appropriate.
Parents or guardians should contact the clinic directly when arranging services for a minor.
14. External Links
Our website may contain links to websites operated by third parties.
Q-Osteo Med Clinic is not responsible for the privacy practices, security, accuracy, or content of external websites.
We encourage visitors to review the privacy policies of any third-party website they visit.
15. Medical Information Disclaimer
Information published on the Q-Osteo Med Clinic website is provided for general educational and informational purposes.
Website content should not be considered a substitute for an individualized assessment, diagnosis, treatment recommendation, or advice from an appropriate healthcare professional.
Submitting information through the website does not establish an emergency medical service or guarantee an appointment.
If you are experiencing a medical emergency, contact 911 or seek appropriate emergency medical assistance.
16. Changes to This Privacy Policy
Q-Osteo Med Clinic may update this Privacy Policy periodically to reflect changes to the website, our services, technology, legal requirements, or privacy practices.
When updates are made, the revised version will be posted on this page with an updated revision date.
We encourage visitors to review this Privacy Policy periodically.
17. Contact Q-Osteo Med Clinic
If you have questions or concerns regarding this Privacy Policy or the handling of your personal information, please contact:
Q-Osteo Med Clinic
Strathearn Clinic
127 Strathearn Avenue
Richmond Hill, Ontario
L4B 2L2
Phone: (416) 303-9866
Email: health@q-osteomed.com